Refund policy
Return and Refund Policy
At Gudogo, we are committed to ensuring you are fully satisfied with your purchase. Please take a moment to review our return and refund policy:
Order Processing & Shipping
-
Processing Time: All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
-
Shipping Notification: You will receive an email notification once your order has shipped, including a tracking number to monitor your shipment.
-
Delivery Time: Orders within Malaysia should arrive within 10 days of receiving the shipping confirmation email, barring any stock or shipment delays.
Shipping Information
-
Delivery Partner: Deliveries are handled by third-party partners, who will contact you via the phone number you provided during checkout to notify you of your package’s arrival.
Returns and Refunds
-
Final Sale: All purchases are final and cannot be returned or refunded.
-
Damaged Items: If your order arrives damaged, please email us immediately at gudogo.my@gmail.com with your order number and a photo of the damaged item. We will review your case and work towards a satisfactory resolution.
Missing Orders
-
Order Not Received: If you have not received your order within 10 days (Malaysia) of receiving your shipping confirmation email, please contact us at gudogo.my@gmail.com with your name and order number. We will investigate and assist you with the issue.