Shipping Policy

At Gudogo^®, we want your order to reach you safely and on time. Please read the details below on how we process and deliver your order.

1. Delivery Coverage

We currently deliver within Malaysia only, covering both West Malaysia and East Malaysia (Sabah and Sarawak). International shipping is not available at this time.

2. Shipping Fees

Shipping is charged at a flat rate per order, based on your delivery address:

The applicable shipping fee is shown at checkout before payment. Free shipping promotions may be offered from time to time and are subject to their own terms.

3. Order Processing

All orders are processed within 3 to 5 business days (excluding weekends and public holidays) after you receive your order confirmation email. Processing may take slightly longer during sale periods and festive seasons.

4. Estimated Delivery Time

Orders should arrive within 10 days of your shipping confirmation email. Delivery times are estimates only and are not guaranteed, as they depend on our courier partners and your location.

5. Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number to monitor your parcel. Our courier partner may also contact you using the phone number provided at checkout.

6. Delivery Address

• Please ensure your delivery address and phone number are complete and accurate at checkout.
• If you need to amend your address, email us as soon as possible. Changes cannot be made once your order has been shipped.
• We are not responsible for parcels that are delayed, returned, or lost due to an incorrect or incomplete address, or failed delivery attempts. Any re-delivery fee will be borne by the customer.

7. Damaged, Incorrect or Missing Orders

• Damaged or incorrect items: email us at gudogo.my@gmail.com within 5 days of receiving your parcel, with your order number and clear photos of the item and outer packaging.
• Order not received: if your order has not arrived within 10 days of your shipping confirmation email, contact us at gudogo.my@gmail.com with your name and order number, and we will investigate with our courier partner.

For refund eligibility, please refer to our Refund Policy.

8. Delays

Orders are delivered by third-party courier partners. While we strive for timely delivery, we are not responsible for delays caused by courier partners, weather, public holidays, peak periods, or other circumstances beyond our control.

9. Questions

If you have any questions about your delivery or this Shipping Policy, please contact us at gudogo.my@gmail.com.