Terms & Conditions

Welcome to gudogo.co. This website is operated by Luxe Care Sdn. Bhd. (Registration No. 202301015372 (1509294-W)), under the brand Gudogo^® ("we," "us," or "our"), with its registered office at Pusat Perniagaan Megamas, No. 11-2, Flr 2, Jalan JU19/J, Kampung Baru Sungai Buloh, 47000 Sungai Buloh, Selangor, Malaysia. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of them, please do not use our website.

1. Eligibility and Use of This Website

• By using this website, you confirm that you are at least 18 years old, or that you are using it with the consent of a parent or legal guardian.
• The content on this website is provided for general information only and may be changed without notice.
• You agree to use this website for lawful purposes only. You must not submit false or misleading information, infringe our rights or the rights of others, upload viruses or other malicious code, scrape or harvest data, send spam, or interfere with the security or operation of this website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

2. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is owned by or licensed to Luxe Care Sdn. Bhd. and is protected by applicable copyright and trademark laws.

• You may view, download, or print content for personal, non-commercial use only.
• You may not reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

3. Products and Health Information

• Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
• Information on this website is for general purposes only and is not a substitute for professional medical advice. Please consult a healthcare professional before use if you are pregnant, nursing, taking medication, or have a medical condition.
• Individual results may vary.
• We take care to describe and display our products accurately. Actual packaging and appearance may differ slightly from the images shown.

4. Orders and Payment

• By placing an order, you confirm that the information you provide is accurate and complete, and you agree to keep your contact and account details up to date.
• All prices are listed in Ringgit Malaysia (MYR) and are inclusive of applicable taxes unless stated otherwise. Shipping fees are calculated at checkout.
• Payment must be made through the methods available at checkout. We are not liable for payment processing delays caused by third-party payment providers.
• Your order is confirmed once payment has been received and an order confirmation email has been sent to you.
• We reserve the right to refuse or cancel any order, including in cases of stock unavailability or suspected fraud. Where payment has already been made, a full refund will be issued to the original payment method.
• We may limit the quantity purchased per order or per customer, and may decline orders that appear to be placed by resellers or distributors without our prior written agreement.

5. Pricing, Errors and Changes

• Product descriptions, pricing, promotions, and availability are subject to change without prior notice.
• Occasionally, information on this website may contain typographical errors, inaccuracies, or omissions, including in pricing, promotions, shipping fees, or availability. We reserve the right to correct these at any time and to cancel any affected order, including after it has been submitted. Any payment received for a cancelled order will be refunded in full.
• We may modify or discontinue any product, or any part of this website, at any time without notice.

6. Promotions, Discount Codes and Rewards

Promotions, discount codes, free gifts, and rewards are subject to their own specific terms, are available while stocks last, and may be amended or withdrawn at any time. Discount codes and rewards have no cash value and cannot be exchanged for cash.

7. Shipping and Delivery

Orders are fulfilled through third-party courier partners. While we strive for timely delivery, we are not responsible for delays caused by courier partners or circumstances beyond our control. Please refer to our Shipping Policy for delivery areas, fees, and timelines.

8. Returns and Refunds

Please refer to our Refund Policy for refund eligibility and how to submit a request.

9. Your Account

If you create an account with us, you are responsible for keeping your login details confidential and for all activity under your account. Please notify us immediately if you suspect any unauthorised use.

10. Reviews and Submissions

• If you submit reviews, comments, photos, or other feedback to us, you grant us a non-exclusive, royalty-free right to use, reproduce, edit, and publish them in connection with our business, including on this website and our marketing channels.
• Your submissions must be truthful and your own, and must not be unlawful, offensive, misleading, or infringe the rights of any third party.
• We may edit, decline to publish, or remove any submission at our discretion, including content that contains health or medical claims.

11. Limitation of Liability

• While we take care to keep this website accurate and up to date, we make no warranties or representations regarding the accuracy, reliability, or completeness of its content, or that this website will be uninterrupted, secure, or error-free.
• To the maximum extent permitted by law, we are not liable for any indirect or consequential loss, or any loss of data or profits, arising from the use of this website.
• We are not responsible for any temporary unavailability of this website due to technical issues beyond our control.
• Nothing in these Terms & Conditions limits or excludes any rights you have under the Consumer Protection Act 1999 or any other applicable Malaysian law that cannot be excluded.

12. Indemnity

You agree to indemnify Luxe Care Sdn. Bhd. and its directors, employees, and partners against any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms & Conditions, your misuse of this website, or your violation of any law or the rights of a third party.

13. External Links and Third-Party Services

• This website may contain links to external websites for your convenience. These links do not signify our endorsement of those websites, and we are not responsible for their content or practices.
• Our online store is hosted on Shopify, and we work with third-party providers for services such as payments and delivery. Your use of those services may be subject to their own terms and policies.

14. Privacy

Your personal data is handled in accordance with our Privacy Policy.

15. Termination

We may suspend or terminate your access to this website or your account at any time, without notice, if we reasonably believe you have breached these Terms & Conditions. These terms continue to apply to any orders already placed. You may stop using this website at any time.

16. General

• If any part of these Terms & Conditions is found to be unlawful or unenforceable, the remaining parts will continue to apply.
• Any failure by us to enforce a right or provision does not mean we have waived it.
• These Terms & Conditions, together with the policies referred to in them, form the entire agreement between you and us regarding your use of this website.

17. Changes to These Terms

We may revise these Terms & Conditions at any time by updating this page. Your continued use of this website after any changes constitutes acceptance of the revised terms.

18. Governing Law

These Terms & Conditions, and any dispute arising from your use of this website, are governed by the laws of Malaysia and subject to the jurisdiction of the courts of Malaysia.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us at gudogo.my@gmail.com.